Privacy Policy
Your privacy matters to us at Field Pixel Studio
Information We Collect
When you contact us for corporate flower arrangements or gift services, we collect information you voluntarily provide. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Field Pixel Studio respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with seriousness and adopt suitable technical and organizational safeguards to shield it. This involves secure storage, encrypted transmissions, and restricted access to personal information within our organization.
Secure Storage
Your personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information as it travels between your browser and our infrastructure.
Limited Access
Access is restricted to authorized staff who require the data to deliver services.
Although we deploy robust security practices, no online transmission method is completely foolproof. We continually update our security measures to guard against emerging threats.
Your Privacy Rights
You hold important rights over your personal data. In accordance with applicable laws, you may be able to access, amend, delete, or limit the use of your personal information.
To exercise these rights, please reach out using the contact details at the end of this policy. We will respond within a reasonable timeframe as mandated by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention periods vary by data type and purpose of collection.
Typical Retention Periods:
- Customer contact and order details: three years after the last service interaction
- Payment transaction records: seven years to meet tax and accounting requirements
- Website analytics data: twenty-six months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking
This site employs cookies and related technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies store your preferences and help us assess site performance.
You can manage cookie settings using your browser preferences. Note that turning off some cookies may impact how the site works. For more details about our cookie practices, see our Cookie Policy.
Third-Party Links
Our site might include links to third-party sites or services. This privacy policy covers only Field Pixel Studio and our site. We are not responsible for the privacy practices of external sites.
We encourage you to examine the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or applicable laws. When substantial updates occur, we will refresh the "Last Updated" date at the top of this document.
We invite you to periodically review this policy to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please contact us.
Contact Us About Privacy
Field Pixel Studio Privacy Team
3 Petal Lane, Covent Garden
Covent Garden, United Kingdom WC2E 9LH
Email: info@fieldpixelstudio.click
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within seven business days.